Rufus King   1425 Shorewood Dr, Auburndale, FL 33823 RufusKing2011@hotmail.com • http://www.linkedin.com/in/rufusking • M 407 973 2936 • H 863 325 4206       Operations Manager / Project Manager Accomplished and technologically adept technical professional with strong problem solving and management skills. Effective organizational skills that allows to independently plan and manage diverse business relationships. Hands-on experience in project lifecycle management for technical and internal / external applications. Proven desktop and network troubleshooting skills.   Work Experience Channel Intelligence Inc., Celebration, FL 2006 to Present Product Operations Manager   Determined client needs based on contractual and implementation needs. Utilized operational tools that allowed us to ingest client data and coded and assembled the UI to make the common look and feel for the client’s site. Offered new solutions where applicable to help drive the client to their goals.  Developed product flow processes which reduced costs of support for services. Created and disseminated technical documentations which allow the client to properly install the requested services while providing minimal impact on their development services. In other roles I collaborated in the design and development of a suite of product services which allow our customers to publish syndicated content to major retailers through tour and showcase based formats.  Managed support and growth of syndication and online where to buy services. Managed the fastest growing product in the company which grew from 0 to 1 million in revenue within the first 6 months. Developed the core procedures which bridged the gap between the existing product set and the client’s expectation. Developed a scheduling system which saved the company 1100 hours yearly. Convergys, Heathrow, FL 2002 to 2006 Technical Support Analyst   Assist customers with EDSL, ADSL circuits, Operating Systems and modems. Perform duties such as problem resolution, technical resolution, and technical support. Progressed into an offline role as a Technical Support Analyst, where policies and procedures are created that cut down on time as well as cost expenditures. Saved $66,000 by creating a macro process for automating processes. I research Adhoc cases and assign problematic issues for review. Progressed into Technical Support where assisted customers with setup of Palm / Windows based devices and Computer setup/configuration. Redesigned administrative processes to eliminate time and workflow. Developed a spreadsheet and macro combination that automatically calculated and recorded case statuses, saving the company 72K in additional manpower. Achieved employee of the month for October 2004 International Media Arts, Kissimmee, FL 2002 to 2006 Office Director / Information Technology   Specific duties included: daily, weekly, and monthly, maintenance, sales, development and personnel reports. Developed the company's business structure plan as well as related emergency response plans. Transitioned IMA into an e-Business for significant streamlining and reduction of overhead while maintaining or exceeding goals. Originated and managed communication materials distributed across business levels, functions and organizations as appropriate Installed and maintain e-commerce servers for enterprise establishment Initiated streaming video server and rendering farm for graphic arts and animation creation Established business relationships with various vendors and subsidiary companies such as IBM and Hello Networks. Interacted with and supported Board of Directors and investors. KingDesigns, Orlando, FL 2001 to 2006 Web Designer   Assisted clients with superior website solution. Redesigned obsolete web sites with current technologies. Consulted individuals on their web presence needs. Adept with writing and manipulating HTML code. Develop Web Solutions. Market and advertise using conventional means. Assist clients with competitive needs to help give them a cutting edge over competition. Delta Air Lines, Orlando, FL 2000 to 2002 Customer Service Representative / Passenger Service Supervisor / Web Designer Acted as primary contact between customers and Delta Air Lines, made reservations, provide customer information flight information and addressed any issues that arose form customers. Checked tickets and established fares during normal and irregular operations. Develop report with colleagues that allowed me to effectively lead our international department. Developed an intranet website for ticket agents to use during the check in process that will give them accurate and real-time commands to use within the ticketing program. Developed an Emergency Response Plan for the Orlando station in the event of an aircraft accident. Developed an online version of the same Emergency Response Plan. Assisted with passengers during check in process and assisted agents in their everyday activities to ensure quality service was delivered. Use of Microsoft Office tools to implement website and emergency plans. Excellent communication skills both written and verbal. Excellent problem solving skills when dealing with high-pressure last minutes changes for passengers. Complete knowledge on proprietary ticketing system (Delta-matic). Responsible for flights on time deployment. Education   Convergys Technical Training Center, Heathrow, FL 2003 Certificate   Server installation, Maintenance and Security     Convergys Technical Training Center, Heathrow, FL 2002 Certificate   A+ Core and OS refresher       USF/Global Training Solutions, Maitland, FL 2002 Master CIW Designer Certification   Web Design E-Commerce solutions and integration       USF/Global Training Solutions, Maitland, FL 2002 CIW Professional Certification   Web layout and design       USF/Global Training Solutions, Maitland, FL 2002 CIW Associate Certification   HTML, JavaScript and Java design and implementation       Delta University, Atlanta, GA 2000 Internet Fundamentals with Common Look and Feel       Florida Technical College 1990 Computer Science       Areas of Experience Web Design – Web Integration – Customer Service – Management – Macros – Visual Basic – Top Styles – Driver Installation – Web Based Email – Web Setup – Consulting – PCI Adapters – Wireless Networking – Network Security – Computer Administration – Network Administration – Web Administration –USB – Unattended OS Installation – System Analyst – Technical Support – Phone Support – DSL Service – Render Farming – Registry Editing – Server Setup and Administration – Database Administration – Technical Writing – VPN –VOIP – Remote Administration – DNS Resolution – Domain Name Registration - PPPoE – NAT.