Professional Experience
Client Technology Manager
Alight Solutions | 2026 – Present
- Lead in-house technical teams delivering client-facing solutions within dependent verification services
- Drive strategic initiatives focused on automation, scalability, and operational efficiency
- Provide leadership in project execution, ensuring alignment between business needs and technical delivery
- Deliver clear and consistent project updates to stakeholders and leadership
Client Success Manager
Alight Solutions | 2024 – Present
- Managed client relationships while driving adoption of technical solutions and service improvements
- Acted as a bridge between business stakeholders and technical teams
- Ensured successful delivery and ongoing optimization of client solutions
Client Technology Analyst
Alight Solutions | 2017 – Present
- Designed and implemented technical solutions supporting dependent verification services
- Led system enhancements, configuration, and production support initiatives
- Collaborated across teams to improve platform stability and performance
Systems Analyst
Aon Hewitt → Alight Solutions | 2011 – 2017
- Designed and executed comprehensive test strategies (unit, integration, regression, acceptance)
- Translated complex business requirements into technical specifications and system configurations
- Coached analysts on configuration, testing, and defect management processes
- Supported production systems, identifying trends and resolving defects to improve performance
- Developed and maintained standard operating procedures to ensure consistency and quality
Alteryx Subject Matter Expert
Enterprise Data & Automation Leadership
- Recognized SME in Alteryx, supporting enterprise-wide users through internal “Genius Bar” initiatives
- Develop and maintain reusable, scalable data workflows used across multiple teams
- Drive automation strategies that reduce manual effort and improve data accuracy
Product Operations Manager
Channel Intelligence / Google | 2006 – 2011
- Led product operations and client implementations for syndicated content platforms
- Developed workflows and processes that reduced operational support costs
- Designed client-facing UI integrations and data ingestion solutions
- Grew a new product from $0 to $1M in revenue within 6 months
- Developed scheduling system saving 1,100+ hours annually
Technical Support Analyst
Convergys | 2002 – 2006
- Provided advanced technical support for network connectivity and system issues
- Developed automation tools using Excel and VBA to streamline reporting
- Saved $66K–$72K annually through automation and process improvements
Passenger Service Supervisor / Web Designer
Delta Air Lines | 2000 – 2001
- Led customer service operations and handled complex travel scenarios
- Developed internal tools and intranet systems to support ticketing operations
- Created emergency response documentation and digital systems for operational readiness