Professional Experience

Client Technology Manager

Alight Solutions | 2026 – Present

• Lead in-house technical teams delivering client-facing solutions within dependent verification services
• Drive strategic initiatives focused on automation, scalability, and operational efficiency
• Provide leadership in project execution, ensuring alignment between business needs and technical delivery
• Deliver clear and consistent project updates to stakeholders and leadership

Client Success Manager

Alight Solutions | 2024 – Present

• Managed client relationships while driving adoption of technical solutions and service improvements
• Acted as a bridge between business stakeholders and technical teams
• Ensured successful delivery and ongoing optimization of client solutions

Client Technology Analyst

Alight Solutions | 2017 – Present

• Designed and implemented technical solutions supporting dependent verification services
• Led system enhancements, configuration, and production support initiatives
• Collaborated across teams to improve platform stability and performance

Systems Analyst

Aon Hewitt → Alight Solutions | 2011 – 2017

• Designed and executed comprehensive test strategies (unit, integration, regression, acceptance)
• Translated complex business requirements into technical specifications and system configurations
• Coached analysts on configuration, testing, and defect management processes
• Supported production systems, identifying trends and resolving defects to improve performance
• Developed and maintained standard operating procedures to ensure consistency and quality

Alteryx Subject Matter Expert

Enterprise Data & Automation Leadership

• Recognized SME in Alteryx, supporting enterprise-wide users through internal “Genius Bar” initiatives
• Develop and maintain reusable, scalable data workflows used across multiple teams
• Drive automation strategies that reduce manual effort and improve data accuracy

Product Operations Manager

Channel Intelligence / Google | 2006 – 2011

• Led product operations and client implementations for syndicated content platforms
• Developed workflows and processes that reduced operational support costs
• Designed client-facing UI integrations and data ingestion solutions
• Grew a new product from $0 to $1M in revenue within 6 months
• Developed scheduling system saving 1,100+ hours annually

Technical Support Analyst

Convergys | 2002 – 2006

• Provided advanced technical support for network connectivity and system issues
• Developed automation tools using Excel and VBA to streamline reporting
• Saved $66K–$72K annually through automation and process improvements

Passenger Service Supervisor / Web Designer

Delta Air Lines | 2000 – 2001

• Led customer service operations and handled complex travel scenarios
• Developed internal tools and intranet systems to support ticketing operations
• Created emergency response documentation and digital systems for operational readiness